- Clear Chrome Browsing Data - This is an important first troubleshooting step that solves many issues.
- Press the keys [Ctrl], [Shift] and [Backspace/Delete]. Be sure you press all the keys at once.
- A new window opens: "Clear Browsing Data".
- Ensure the time range is set to "All time". Ensure there are checkboxes selected for "Cookies and other side data" and "Cached images and files".
- Click the "Clear data" button.
- Reload your site.
- Removing Chrome Profile - The following steps fix many issues such as sound, wifi, logon and other small setting glitches.
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On the login screen, move the mouse just to the right of your name and click on the down arrow.
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Click on Remove this user.
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You will be prompt with a warning message, and again you need to click on Remove this user.
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Schoology - Here are the most common fixes for Schoology issues:
- Google Drive Assignment won't load or gives an error message? Follow these instructions.
- Parent access instructions and a video walkthrough can be found on our Schoology page.
Accessing Files From a Personal Device
Occasionally, students may be assigned work that requires them to access files from a personal device. For example, a common beginning of the year "All About Me" presentation may ask the student to add in some old family photos. Parkland does not allow emailing or Google Drive sharing between student accounts and outside email/Google Drive accounts for your child's protection. But that doesn't mean this project would be difficult to complete.
Here are two good ways to access those personal files.
1. The student can sign into Google Drive from the personal device with the photos to upload them.
2. It would also be fine to grab a USB stick out of a desk drawer to throw the photos on. Student Chromebooks can access them from the My Files app.
Network Troubleshooting
District computing devices are configured to allow connections to home and public WiFi networks. The Technology Department is unable to provide support for home networks. However, here are a few basic troubleshooting steps you can try before checking with your ISP or network hardware manufacturer’s website for support links.
If you are connected but finding general slowness, try limiting other network activity such as streaming video services or gaming. You can also try moving closer to the Wi-Fi router if you are getting weak signal strength.
- Restart your computer or mobile device.
- Restart your modem and/or Wi-Fi router.
- Try connecting to your home Wi-Fi network again.
- Ensure that you are entering the correct Wi-Fi password.
If you are still unable to connect to your home Wi-Fi, please check with your ISP or network hardware manufacturer’s website for support links.
Support Links to Local Internet Service Providers (ISP)
Support Links to Network Hardware Manufacturers
Kajeet Support
